The US Consumer Product Safety Commission has issued a recall notice

The US Consumer Product Safety Commission issued a recall notice stating that Ring has received 85 reports of incidents in which the doorbell screws were not installed properly, resulting in 23 units catching fire, causing minor property damage and 8 units suffering minor burn injuries

The problem affects approximately 350,000 second-generation Ring Video Doorbells sold in the United States and about 8,700 sold in Canada Affected units sold between June and October of this year include model number 5UM5E5 You can also check to see if your model is affected by entering your serial number on Ring's recall announcement page

The problem is related to the screws Ring includes with its video doorbells There are two types of screws that come with the doorbell: one is long and pointy and is used to attach the base plate of the doorbell to the door fence The other screw is much smaller, with a blunt tip, and is used to secure the video doorbell to the base plate

Reportedly, some customers tried to use a longer screw in the hole for the smaller screw and inadvertently penetrated the battery in the Ring Video Doorbell, resulting in the incident described above

According to Ring, there is no need to return the affected doorbell as long as the screws are installed correctly, and the company has updated instructions on its site However, if you have a video doorbell with screws that are not properly installed, please contact Ring's customer support immediately